President’s Letter

Blue Cross and Blue Shield of New Mexico (BCBSNM) continues to bring innovative programs and services to our members.

As a customer-owned company, we have a responsibility to serve as good stewards of our current and future members’ health care dollars. Every day, we strive to make a difference for those members and in the communities we serve.

Our members are the first priority; they are the center of our business. In 2016, we launched several new programs to help our members continue on the path to better health.

  • We introduced the Community Paramedicine program for our Medicaid members. The goal is to help bring underutilized resources of Emergency Medical Services personnel to our members in an effort to reduce avoidable readmissions to hospitals or overuse of emergency rooms, while at the same time improving health outcomes. The program uses Emergency Medical Technicians functioning outside their normal emergency response and transport roles to check on qualifying members in their homes. To date, we have seen a 61 percent reduction of emergency room usage by program participants.
  • We partnered with New Mexico Oncology Hematology Consultants for a new Oncology Quality Program to provide a patient-centered approach of delivering quality cancer care that is both coordinated and efficient, while focusing on the patient and their entire medical condition. The medical home concept for our group members provides the cancer patient with the right amount of care at the right time and in the right setting. That includes extended clinic hours during the week and weekend, along with medical staff phone availability.
  • To keep our Medicare members in better health, we launched Pharmacists Adding Value and Expertise (PAVE). PAVE is a first-of-its kind program that engages members and pharmacists in a clinical intervention program. It addresses and improves medication adherence in the senior population.

BCBSNM also believes that our fellow New Mexicans should be a priority when it comes to community outreach and corporate giving. I am proud that our company donated more than $1.2 million last year, including more than $78,000 directly from our employees. These donations went to a wide variety of nonprofit and other community organizations in New Mexico who are working daily to improve the lives of New Mexicans. I invite you to read this report to learn about these efforts and initiatives.

BCBSNM looks forward to continuing the hard work of addressing the health challenges facing our state, and we will focus on how we can all help make New Mexico a healthier place to live, work and raise a family. I am excited about our future and the contributions we will continue to make in this coming year.

Kurt Shipley

President, BCBSNM